Privacy policy

Privacy Policy

Your privacy matters to us — a lot. This policy explains exactly how we handle your personal information when you shop with Kreallo. We keep things simple and transparent, because trust is the foundation of everything we do.

What Information We Collect

We only collect what we genuinely need to serve you well:

Contact & Shipping Details: Your name, email address, phone number, and billing/shipping address — so we can get your order to you.

Order Information: Items purchased, payment confirmation, and any return or exchange requests. We never store your full credit card details.

Account Details: If you create an account, we store your username, password (encrypted), and preferences to make future shopping easier.

Support Conversations: Messages, photos, or files you share when reaching out to our support team.

Technical Data: IP address, browser type, device info, and browsing behavior via cookies — used to improve your experience on our site.

How We Use Your Information

We use your data to do one thing well: take care of you. This includes processing your orders, arranging shipping, handling after-sales support, preventing fraud, and (with your consent) sending you updates or promotions you might enjoy. You can unsubscribe from marketing emails anytime — no hard feelings.

Who We Share It With

We do not sell your data. Period. We only share necessary information with trusted partners who help us operate — like Shopify (our platform), payment processors, and shipping carriers. Data is disclosed to authorities only when legally required.

California Residents (CCPA/CPRA)

If you're a California resident, you have the right to opt out of cross-context targeted advertising. To submit a request, email us at support@kreallo.com with your registered email address for verification.

Shopify & Data Hosting

Our store runs on Shopify, which may process and store your data as part of providing their platform. Your data may be transferred internationally in accordance with Shopify's data practices. Learn more at privacy.shopify.com.

Children's Privacy

Our store is intended for adults aged 18 and older. We do not knowingly collect information from minors. If you believe a child's data has been submitted, please contact us right away and we'll remove it promptly.

How Long We Keep Your Data

We retain your information only as long as necessary — for fulfilling orders, resolving disputes, and meeting legal requirements. We apply industry-standard security measures to protect your data, though no system is 100% foolproof.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data. We also honor Global Privacy Control (GPC) signals as valid opt-out requests for targeted advertising. Just reach out to us at support@kreallo.com and we'll take care of it.

International Transfers

We're based in China, so your data may be processed there or in other countries. We apply appropriate safeguards for any cross-border data transfers as required by applicable law.

Updates to This Policy

We may update this policy from time to time. When we do, the changes take effect immediately upon posting. We encourage you to check back occasionally — and as always, continued use of our store means you're on board with the latest version.

Questions about your privacy? We'd love to hear from you: support@kreallo.com